Rates requests
Rates notices
Replacement rates notice
If you need a copy of your rates notice, you can log in to our online rates portal to download a PDF copy. One rate payer per property is eligible to create an online rates account.
You can also request a copy of your rates notice to be sent to you via mail or email.
Please note this may take up to 10 business days.
Request a replacement rates notice
Updated rates notice
You can request an updated rates notice to reflect changes to your name, address or rates balance.
The updated rates notice can be sent to you via mail or email.
Please note this may take up to 10 business days.
Request an updated rates notice
Update your postal address
Use our online form to let us know if you need your rates notice sent to a different address.
Please note this may take up to 10 business days.
Update your postal address
Refunds
Refund requests are available for overpaid accounts. Please note this may take up to 10 business days.
Request a refund
Other requests
If you require a record of rates payments made to Council, you can request a manual reconciliation or statement of transactions. Please note this may take up to 10 business days.
Request a record of payments
If you own multiple properties, you can move payments from one property assessment to another via our re-apportionment request form. Please note this may take up to 10 business days.
Rates re-apportionment request