Pay your rates

Step 1.Register for Payble

Create a free Payble account by scanning the Payble QR code on your rates notice or by visiting Kingston Payble.

You can sign up at any time after your rates have been issued and up until 31 May each year.

Register for Payble

Step 2.Complete your payment request

Follow the prompts in Payble to set up a flexible direct debit schedule with payments that suit your needs.

Step 3.Make sure you have funds available

You need to make sure you have sufficient funds available at the time your account is debited. You bank may charge a fee if there are insufficient funds to complete a payment.

Rates reminder notices are not issued when using flexible payments, however you will receive SMS reminders for payments before they are processed.

Funds will be deducted from your nominated account on the schedule you have set up in your Payble account.

Step 4.After you apply

You will receive SMS reminders for payments before they are processed.

You can check the balance owing at any time, and you will receive a notification once your rates have been completely paid.

Each year, when you receive a new rates notice, your new payment plan will be automatically calculated unless you have cancelled your plan.

As always, we’ll send you a SMS letting you know the details before any payments are made.

If your bank account or card details change, you can update your details via your Payble account.

Skip a payment or make additional payments

You can skip a payment or make additional payments via your Payble account at any time.

• If you choose to skip a payment, Payble will automatically adjust your payment schedule based on the amounts due so that payments are made in full by 31 May.
• If a payment is missed due to insufficient funds in your account, you can choose to make a lump sum payment or spread the amount owing across future payments.
• If you make an additional payment, Payble will adjust your payment schedule to reflect the additional payment.
• You will be notified of any changes via SMS and through your Payble account. 

For more information read the Payble FAQs, view the Payble Terms and Conditions or contact Customer Care on 1300 653 356.

Step 1.Prepare your information

To complete the online for you will need:

• your bank BSB and account number
• your rates assessment number

Step 2.Complete the online form

Follow the prompts on the online form to apply:

Apply for direct debit

Step 3.Make sure you have funds available

This service is free as long as sufficient funds are available at the time the account is debited.

If you applied for direct debit payments for 2024/25, funds will be deducted from your nominated account on the below dates:

• 1st payment: 2 September
• 2nd payment: 1 October
• 3rd payment: 1 November
• 4th payment: 2 December
• 5th payment: 2 January
• 6th payment: 3 February
• 7th payment: 3 March
• 8th payment: 1 April
• 9th payment: 1 May
• 10th payment: 2 June

Step 4.After you apply

A direct debit request will be automatically cancelled if there are three dishonoured payments in any financial year.

To cancel your direct debit arrangement, written authority needs to be received at least 14 days before the next debit day.

If your bank account details change, you must complete a change to existing direct debit arrangement form at least 14 days before the next debit is due.

For more information, please contact Customer Care on 1300 653 356.