The purpose of the Complaint Resolution Policy is to define what a complaint is and the processes in place to facilitate a fair and reasonable resolution in an efficient and transparent manner.
We welcome feedback about our services and regularly provide opportunities for customers to tell us about their experiences.
We understand that at times despite our best efforts, customers may not be satisfied with our service delivery or the decisions we have made. We value complaints and enable customers to contact us when they are dissatisfied with our services, actions, decisions, and policies.
Make a complaint
See our Complaints page to learn more about our complaints process.