Community Satisfaction Survey

Each year, we participate in a Community Satisfaction Survey to assess our performance across a range of measures and to seek ways to improve and provide more effective service delivery. Our results are compared to the rest of the state as well as selected Councils in the Melbourne metro area.

2025 survey

During the year you may be contacted as part of a 'door-to-door' asking you to share your feedback on our services. We will use your answers to assess our performance and identify ways that we can improve.

Please be assured that your details and individual responses are confidential - only the overall results are shared with the City of Kingston.

We appreciate you taking the time to share your thoughts and opinions with us.

Surveys are conducted quarterly by independent market research agency, Metropolis, on behalf of Council. If you have any questions, please don't hesitate to contact us.

2024 results

Perceptions of Council's performance largely improved or remained stable across all service areas in the past year. Importantly, Council performs on par or significantly higher than the state-wide and metropolitan averages on all service areas evaluated, including core metrics. The rating for overall performance increased to an index score of 65 which is significantly higher than the statewide average of 54.

Council's performance on overall council direction, family support services, elderly support services, and population growth outperforms the state-wide and metropolitan averages.

Art centres and libraries is the area where Council performed best in 2024, followed by recreational facilities and waste management. Council also rates significantly higher in the performance of recreational facilities compared to the state-wide average. Waste management also rates significantly higher than the statewide average and perceived waste management performance has increased across all demographic and geographic groups, representing a recovery on the decline in 2023.

2024 Key findings and recommendations(PDF, 3MB)